To initiate a return, please follow the steps in our returns portal here.

If something isn’t quite right, you have 30 days from the purchase date to return any full-price item(s) and 14 days from the delivery date to return any sale item(s) that are not marked 'Final Sale' for a full refund to the original payment method for the order.

A $5 return fee will be deducted from your refund should you choose to use the prepaid label included with your order.

We ask that items are returned clean, unworn and have all their tags on. Once your return has been received and processed, you’ll be sent a confirmation email to let you know.

Please note that we do not currently offer exchanges.

Please allow up to 14 days for your return and refund to be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer. Once we have processed the return, you will receive a return confirmation email.

Return approval is at the discretion of our operations team and COS reserves the right to deny any return that does not comply with our policy. Denied returns will be shipped back to the customer.

Online purchases can not currently be returned in COS stores. To initiate a return, please follow the process here.