RETURNS

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days from the purchase date to return any full-price item(s) and 14 days from the delivery date to return any sale item(s) that are not marked 'Final Sale' for a full refund to the original payment method used for the order.

Online orders are not able to be returned in store. All online orders must be returned via the online return process here.

A return shipping fee of $5 will be automatically deducted from your refund. Return fees are processed per order, not per prepaid shipping label. Please reach out to customer service to waive one of the return fees if you choose to return multiple orders using one prepaid label.

All items must be unused, unworn, unwashed, undamaged and have their original tags attached.

When trying on footwear, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box (shoe boxes cannot be used as shipping boxes).

For hygiene reasons, undergarments and pierced jewelry cannot be returned or exchanged unless defective. All swimwear and bodysuits must still have the hygiene strip intact.

Exchanges

If you would like to exchange your online purchase, please return the item(s) you wish to exchange and place a new order on our site. Exchanges of online orders cannot be processed in store.

COS does not accept price adjustments.

Final Sale

Merchandise purchased online at a discount of 50% off or more is considered Final Sale. Items purchased as Final Sale are not eligible for return, exchange or credit without exception and merchandise is sold as is.

Shipping Errors & Defective Product

In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will accept it for a full refund. Follow the return instructions above and select "Faulty stitching, torn, marked, buttons missing, etc." or "Wrong delivery" to initiate a return for a damaged or incorrect item. If you need additional assistance, please contact customer service.

Items Purchased At Other Locations

We do not accept returns of garments purchased in store, at other online stores, marketplace or any other site selling COS merchandise through our online returns service.

Return approval is at the discretion of our operations team and COS reserves the right to deny any return that does not comply with our policy. Denied returns will be shipped back to the customer.

At COS, we offer a flexible returns policy to ensure you receive an unrivaled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with customer service, who will help to resolve the issue with you.

While our fragrances and candles are tested to ensure that they are safe to use, some contain flammable substances and therefore have special transportation requirements and rules for returns. Please follow these steps:

1. The item must be packed in a box with the LQ Dangerous goods label attached – if you use the original box, then the label is already attached. If you use a different box or the label is damaged, you must print and attach a new one.

2. Fill the box with paper or another filler to ensure the product is secured.

3. Follow the COS returns procedure here.

Please be aware that if your original order contained multiple items and are returning an item that isn’t dangerous, you must remove the LQ Dangerous goods label from the packaging.