RETURNS IN COS STORES

If something isn’t quite right, you have 30 days from the purchase date to return your full-price item(s) for a full refund to the original payment method for the purchase.

All items purchased on sale are eligible for return, exchange or merchandise credit within 7 days of purchase unless marked 'FINAL SALE'.

All items must be unused, unworn, unwashed, undamaged and have their original tags attached. All items must be returned with original receipt. When trying on footwear, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box.

For hygiene reasons, undergarments, and pierced jewelry cannot be returned or exchanged unless faulty. All swimwear and bodysuits must still have the hygiene strip intact.

Gifts purchased in CA COS retail stores accompanied by a gift receipt may only be returned for store credit or exchanged within 60 days of original purchase.

Final Sale

Items purchased as Final Sale are not eligible for return, exchange or credit without exception and merchandise is sold as is.

Items Purchased At Other Locations

COS Items purchased at other retail stores, department stores or any other store selling COS merchandise may not be returned in a COS store.

Online orders cannot be returned in our stores at this time. To return an order placed online, please follow the online return process here.

If you have any questions about making a return, please contact customer service.