Return Restrictions

MAKEUP AND SKINCARE

Makeup and skincare products cannot be returned for hygiene reasons.   

UNDERWEAR, BODIES AND PIERCED JEWELLERY

Underwear, bodies and pierced jewellery cannot be returned unless faulty, and swimwear must have the hygiene strip. 

CANDLES AND FRAGRANCE

While our fragrances and candles are tested to ensure that they are safe to use, some contain flammable substances and therefore have special transportation requirements and rules for returns.

Please follow these steps:

1.   The item must be unopened and packed in a box with the LQ Dangerous goods label attached – if you use the original box, then the label is already attached. If you use a different box or the label is damaged, you must print and attach a new one. 

2.   Fill the box with paper or another filler to ensure the product is secured. 

3.   Follow the COS returns procedure via the digital returns portal.

Please be aware that if your original order contained multiple items and you are returning an item that isn’t dangerous, you must remove the LQ Dangerous goods label from the packaging.