Refunds

You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.

Refunds for Apple Pay and Google Pay purchases are processed similarly to credit or debit card refunds and are typically returned to the original payment method.

Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 10 working days (although it’s normally much quicker than this).

Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.

Klarna Slice It - Klarna will provide your new statement once your return is processed. This will include instructions on how to make a payment if there’s a remaining balance.

Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.

Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.

If you haven't received your return or refund confirmation from us, please get in touch here.

If you return items paid for with a COS gift card, you will be issued an e-gift card with an updated balance via email.

If you used a combination of payment methods, you will first be refunded to your debit/credit card, Klarna or PayPal, then the remainder of your refund will be issued as an e-gift card.

Example: If you made a purchase of £40, paying £20 with a gift card and £20 with a credit card, and later return items to the value of £30, you will receive a refund of £20 to your credit card and the remaining £10 will be issued as a new gift card.