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HOW TO RETURN ITEMS

If something isn’t quite right, you can post your purchases back to us.

Please fill out the return slip and include it inside the return parcel. If you need a new return slip, please click here.

Please note, express orders and orders to Northern Ireland that have been delivered by UPS must be returned via UPS only. More details can be found below.

Return Options for England, Wales and Scotland

Evri drop off/Home Collection

1. Stick the provided Evri return label on your parcel.

2. Arrange a home collection or drop off at your nearest Evri parcel shop.

3. Evri will provide you with a drop-off receipt where you can track the parcel's progress.

4. Need a new Evri Return Label? Click here to generate another. You'll need your order number and delivery address.

InPost Locker/Shop Returns

1. Create your QR code using the InPost Returns Portal

2. Find your nearest InPost drop off point to scan and drop off your parcel.

3. No labels needed - our couriers will add one when they pick up your parcel.

Royal Mail drop off/Home Collection

1. Register your return in the Royal Mail return portal.

2. Arrange a home collection or drop off at a Post Office. You do not need to print a label for either option.

3. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.

Express Delivery – Express orders that have been delivered by UPS must be returned via UPS only.

1. Register your return here to create a return label.

2. Then choose to drop your return off at UPS Access Point or request a home collection.

Northern Ireland – Orders must be returned via UPS only.

Please make sure you use the order number that starts with E when booking a return with UPS. You can find this on the return note included in your parcel.

1. Register your return here to create a return label.

2. Then choose to drop your return off at UPS Access Point or request a home collection.

Restrictions

While our fragrances and candles are tested to ensure that they are safe to use, some contain flammable substances and therefore have special transportation requirements and rules for returns. Please follow these steps:

1. The item must be unopened and packed in a box with the LQ Dangerous goods label attached – if you use the original box, then the label is already attached. If you use a different box or the label is damaged, you must print and attach a new one.

2. Fill the box with paper or another filler to ensure the product is secured.

3. Follow the COS returns procedure on your delivery note.

Please be aware that if your original order contained multiple items and are returning an item that isn’t dangerous, you must remove the LQ Dangerous goods label from the packaging.