Question 1

Where can I buy a gift card?

Accepted Answer

The COS gift card is presented in a premium grade gift envelope and can be purchased online and in stores. See our store locator for stores near you.

Question 2

How can I check my balance?

Accepted Answer

You can check your gift card balance in store by asking a member of staff at the cash desk, or by adding your gift card to your phone's wallet app. Gift cards are valid for 24 months from the date of purchase.

Question 3

Where can I spend my gift card?

Accepted Answer

Gift cards can be used at any COS store within the country of purchase or online at cos.com.

Question 4

How do I use my gift card?

Accepted Answer

Physical gift cards can be loaded with an amount between £1 and £250 in any COS store in the UK. Once activated, they can be used as full or part payment in COS stores in the UK and online at cos.com. The value of your purchase will be deducted from the card balance and any remaining balance can be used towards future purchases. No change will be given and refunds for purchases made using a gift card will be issued to a merchandise card. You can check your balance online, in store or by adding your gift card to your phone's wallet app. Gift cards can be topped up in COS stores in the UK. Please treat your gift card like cash and keep it safe. To redeem your gift card online, enter your card number and PIN at checkout.

Question 5

How do I use my merchandise card?

Accepted Answer

Merchandise cards are issued as a refund in either physical or digital format. Merchandise cards can be used as full or part payment in COS stores in the UK and online at cos.com. The value of your purchase will be deducted from the card balance. No change will be given, but any remaining balance can be used towards future purchases. You can check your balance online, in store or by adding your card to your phone's wallet app. Please treat your merchandise card like cash and keep it safe.

Question 6

1. GENERAL

Accepted Answer

These terms and conditions apply to COS Gift Cards purchased via our business partner SVS UK Limited in any of our COS stores or on cos.com ('COS Gift Card' or 'COS e-Gift Card', jointly 'COS Gift Cards') and to our COS Merchandise Cards ('COS Merchandise Card' or 'COS e-Merchandise Card' jointly 'COS Merchandise Cards'). By purchasing COS Gift Cards, or using the COS Merchandise Cards, you accept these terms and conditions ('Terms and Conditions'). COS reserves the right to interpret, modify, or terminate the Terms and Conditions without notice. The most recent Terms and Conditions will always be posted at cos.com. COS Gift Cards and COS Merchandise Cards may be used in COS stores and online at cos.com in the country where the card was bought or where the COS Merchandise Card was issued. You can use the COS Gift Cards and COS Merchandise Cards to pay for the full value or part of the value of your selected item(s). If your purchase online is not completely covered by COS Gift Cards or COS Merchandise Cards you can use an additional payment method to complete the purchase. Please read more in the Payment section at cos.com. The online purchase receipt will not show the current balance of the COS Gift Cards and COS Merchandise cards used in the transaction. However, all gift cards and merchandise cards can be added to the wallet app on your digital device, where current balance will also be displayed. In addition, you can always check your current balance online at cos.com, in a COS store or by contacting Customer Service.

Question 7

2. PAYMENT

Accepted Answer

If you order your COS Gift Cards online, your order and payment will be processed and dispatched by SVS UK Limited, however your credit/debit card statement will show COS.com Gift Card Purchase. SVS only accepts credit cards as payment for COS Gift Cards. You need to be 18 years or older, in order to pay with a credit card.

Question 8

3. DELIVERY

Accepted Answer

We aim to deliver the COS Gift Card within 3 working days from date of order. COS will not be liable for any failure or delay in delivery. If you purchase a COS e-Gift Card you will have the option of when the chosen recipient will receive an email with their gift card. You are obligated to provide a correct address for delivery of the COS Gift Card. If you order a COS e-Gift Card you are obligated to provide a correct email address for delivery. If the address you have provided cannot be confirmed COS reserves the right to withhold the delivery of the COS Gift Cards.

Question 9

4. VALIDITY

Accepted Answer

Each online purchase of COS Gift Cards is limited to a maximum value of £250. The online minimum value for COS Gift Cards is £15. You can increase the balance of your physical COS Gift Card by purchase of additional credit in any COS store in the country where the card was bought. COS Gift Cards are valid for 2 years from the date of the last activation or purchase. At the expiry of the validity period, the COS Gift Cards cannot be used for purchase, reactivated nor can the unused remaining value be refunded. The COS Gift Cards can be used until the balance of the card is zero. If the balance of the card is zero for three months, the COS Gift Card is invalid and cannot be activated or used again. COS Merchandise Cards are valid for 2 years from the date of the last activation or purchase. At the expiry of the validity period, the COS Merchandise Cards cannot be used for purchase nor can the unused remaining value be refunded. The COS Merchandise Cards can be used until the balance of the card is zero. If the balance of the card reaches zero, the COS Merchandise Card is invalid and cannot be activated or used again. COS may cancel this card if it has reasonable grounds to do so.

Question 10

5. RETURN

Accepted Answer

If you paid for your order with two different payment methods, you'll receive a refund on your second payment method first. For example, if you paid for your order with gift card and credit card, we will first refund you on the credit card. If the value of articles you returned exceed the amount paid with credit card, the rest will be refunded in the form of e-gift card. Read more here. The COS e-Merchandise Card will be sent to you by email when the return is complete. If you return items purchased online to one of our COS Stores, you will be refunded in the same way as if you had returned the items using our online return process, as long as the return is made within the 30-day return period. Please read more here. For any returns made after the expiry of the return period of 30 (thirty) days, we reserve the right to refund you via a e-Merchandise Card.

Question 11

6. RETURNS GUARANTEE

Accepted Answer

You have a 30 day return period (beginning the day after delivery of your order) to cancel your order of COS Gift Cards purchased online and receive a full refund, including the standard delivery costs, but excluding the cost of returning the card if such costs has been generated. If you wish to return the COS Gift Cards, please contact Customer Service.

Question 12

7. LIMITED LIABILITY

Accepted Answer

COS cannot be held liable for COS Gift Cards or COS Merchandise Cards once activated, which subsequently are lost, stolen, inactivated or damaged. Treat your COS Gift Cards and COS Merchandise Cards as cash.

Question 13

8. PRIVACY POLICY

Accepted Answer

COS Hennes & Mauritz GBC AB, is acting as the party responsible for all personal data that you provide COS with. COS therefore has a Privacy Policy outlining how your personal data will be processed and protected. You will find our Privacy Policy in full here.

Question 14

9. CUSTOMER SERVICE

Accepted Answer

Contact Customer Service.

Question 15

10. COMPANY INFORMATION

Accepted Answer

H & M Hennes & Mauritz UK Ltd Registered office: 1st Floor UK House 164-182 Oxford Street London, W1D 1NN Registered number: 1413450 VAT no: 243070692 Registered in England and Wales. A list of directors is available at the registered address. Authorised and regulated by the Financial Conduct Authority. SVS Stored Value Solutions UK Ltd West One, Bruntwood Offices 2nd Floor, 114 Wellington Street, Leeds LS1 1BA, UK reg. no. 372019303100021

Gift card

Popular help topics

More information