REGISTER A RETURN
To register your return, please visit the portal of your chosen courier. Please note, express orders must be returned via UPS only.
England, Wales and Scotland
Northern Ireland
Orders must be returned via UPS only.
Register your return here to create a return label. Please make sure you use the order number that starts with E when booking a return with UPS. You can find this on the return note included in your parcel.
Then choose to drop your return off at UPS Access Point or request a home collection.
Please fill out the return slip to tell us which items you wish to return and why.
If you need a new return slip, please click here.
FREQUENTLY ASKED QUESTIONS
Standard Delivery – please use any of the following options:
InPost Locker/Shop Returns
1. Create your QR code using the InPost Returns Portal
2. Find your nearest InPost drop off point to scan and drop off your parcel.
3. No labels needed - our couriers will add one when they pick up your parcel.
Evri drop-off
Take your parcel to your nearest Evri parcel shop. Evri will provide you with a drop-off receipt where you can track the parcel's progress.
Evri home collection
Arrange for Evri to pick up your return here. Evri will collect your return from your chosen address and provide you with a receipt, which you can use to track your parcel's progress.
Need a new Evri Return Label? Click here to generate another. You'll need your order number and delivery address .
Return Options for Northern Ireland
Visit UPS.com for details on how to print a return label, book your free return, and schedule a pick-up.
UPS drop off
Take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.
UPS home collection
Arrange for UPS to pick up your return by clicking here. Await your Return Confirmation email, which we will send when we have processed your return.
Click here to print the form. Please include all the details of your order.
Use one of our label free return options here or contact our Customer Service team who will advise.
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