REGISTER A RETURN
ONLINE PURCHASES
1. Proceed to 'Request a return' to process your return via the return portal.
2. Ensure your return form is included in your parcel. If you need a new form, please click here and fill in your order details.
3. You can find detailed instructions in the returns portal, or from the options below.
Drop off:
Drop off your parcel at your local Post office or MyPost24 point. Find your nearest location here (EN), here (DE), here (FR), here (IT).
Home collect:
If you are registered with Swiss Post, you can book a home collection online here (EN), here (DE), here (FR), here (IT) or via the Post-App. After entering your credentials, you can choose desired date for pick up. Returns are collected between 07:30 to 17:00 CET on your chosen date.
Returns with UPS – Express orders
Visit UPS.com to register your return, print a new return label, and schedule a pickup.
UPS pickup
Visit UPS.com to register for a collection of your return shipment and then take your package to the nearest UPS Access Point. UPS will issue you a collection receipt with a tracking number, which you can use to track your package.
UPS home pickup
Click here to arrange for UPS to collect your return shipment and to receive a return label to print out yourself. As soon as we have processed your return, you will receive a confirmation email from us.
FREQUENTLY ASKED QUESTIONS
1. On the returns note, fill in the return code for the item you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
3. Return the parcel through your preferred option. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.
Click here to print the form. Please include all the details of your order.
Return with Swisspost
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.
Returns with UPS – Express orders
Visit UPS.com on our homepage to register your return, print a new return label, and schedule a pickup. (or drop in a UPS shop)
Return with Quickpac - Express Orders
There will be a return instruction in the parcel where you can scan a QR co
