RETURNS

We hope you will love everything that you order from us but if something isn't quite right, you have 30 days to send it back to us.

We will refund the purchase price, minus a CHF 3.5 processing fee.

We will refund you by the same method you used to pay, within 14 days of your return. We ask that items are returned clean, unworn and have all their tags on.

Underwear, bodies and pierced jewellery cannot be returned unless faulty, and swimwear must have the hygiene strip.

Please note, we do not accept returns for online orders in store. We also do not accept returns of garments purchased in store through our online returns service. For updated information on store opening times, head to our store locator.

RESTRICTIONS - CANDLES AND FRAGRANCE

While our fragrances and candles are tested to ensure that they are safe to use, some contain flammable substances and therefore have special transportation requirements and rules for returns. Please follow these steps:

1.   The item must be unopened and packed in a box with the LQ Dangerous goods label attached – if you use the original box, then the label is already attached. If you use a different box or the label is damaged, you must print and attach a new one. 

2.   Fill the box with paper or another filler to ensure the product is secured. 

3.   Follow the COS returns procedure on your delivery note. 

Please be aware that if your original order contained multiple items and are returning an item that isn’t dangerous, you must remove the LQ Dangerous goods label from the packaging.

At COS, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.