REFUNDS
Please note, a 3 € return fee will be deducted from your refund should you choose to use the pre-paid label included with your order. For online orders returned in store, the processing fee is waived.
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Once your refund has been processed, it will be visible in your bank account within 10 working days (although it’s normally much quicker than this).
Your refund will be processed as soon as our warehouse receives your return.
Pay Now - Once your refund has been processed, it will be visible in your bank account within 10 working days (although it’s normally much quicker than this).
Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
Pay in 3 - Klarna will provide your new statement once your return is processed. This will include instructions on how to make a payment if there’s a remaining balance.
Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you return items paid for with a COS gift card, you will be issued an e-gift card with an updated balance via email.
If you used a combination of payment methods, you will first be refunded to your debit/credit card, Klarna or PayPal, then the remainder of your refund will be issued as an e-gift card.
Example: If you made a purchase of €40, paying €20 with a gift card and €20 with a credit card, and later return items to the value of €30, you will receive a refund of €20 to your credit card and the remaining €10 will be issued as a new gift card.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
FREQUENTLY ASKED QUESTIONS ABOUT RETURNS
Return in store:
You can now return item(s) in COS stores in The Netherlands for a refund. Simply bring your e-receipt or the delivery note and the item(s) you wish to return to the store.
Please note, items purchased on hm.com cannot be refunded or exchanged in COS stores.
Return online:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Choose one of the return options. More details can be found here.
3. The carrier will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
Click here to print the form. Please include all the details of your order.
Contact our Customer Service team who will advise.
