HOW TO RETURN ITEMS
If something isn’t quite right, you can post your purchases back to us.
A return shipping fee of 3 € will be deducted from your refund if you return your online order.
Please fill out the return slip and include it inside the return parcel. If you need a new return slip, please click here.
ONLINE PURCHASES
1. Proceed to 'Request a return' to process your return via the return portal.
2. Ensure your return form is included in your parcel. If you need a new form, please click here and fill in your order details.
3. You can find detailed instructions in the returns portal, or from the options below.
Right of withdrawal
Under EU consumer protection law, you have the right to withdraw from your contract. This means you can cancel all or part of your purchase within 14 days of receiving your order, for any reason, unless a statutory exception applies.
We offer a 30-day return policy for items purchased at full price, for sale items a 14-day return policy applies. In both cases, the return period begins on the day you receive your order.
How to exercise your right of withdrawal
You can let us know you wish to withdraw in a clear and straightforward way using any of the following options:
Use the withdrawal/return function in your online account.
Complete and submit the return form included with your order.
If you need more support, you can contact our Customer Service team via email or your preferred channel.
Returning your items
Once you’ve notified us of your withdrawal:
Please return the items without undue delay using the prepaid return label included in your package.
You may combine items from multiple orders in one parcel; however, return costs are applied per order, not per parcel.
Damaged or faulty items
If you receive a damaged or defective item, please indicate this clearly when submitting your withdrawal or return request so we can assist you as quickly as possible.
Refunds
Refunds are processed within 14 days of receiving your returned items or proof of return.
We will issue your refund using the same payment method used for your original purchase.
Return in store:
You can now return item(s) in COS stores in The Netherlands for a refund. Simply bring your e-receipt or the delivery note and the item(s) you wish to return to the store. Please note, items purchased on hm.com cannot be refunded or exchanged in COS stores.
Return in store:
You can now return item(s) in COS stores in The Netherlands for a refund. Simply bring your e-receipt or the delivery note and the item(s) you wish to return to the store. Please note, items purchased on hm.com cannot be refunded or exchanged in COS stores.
DHL
If your order was delivered via DHL, you can take your return to your nearest DHL service point.
Budbee
If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.
Budbee box
Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here.
If the package is too large, you will be able to book a pick-up of the return at your home.
Cycloon
Was your package delivered by a bicycle courier? Then you must return using the DHL return label in your order. You can find a DHL service point here.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
FREQUENTLY ASKED QUESTIONS
Click here to print the form. Please include all the details of your order.
Contact our Customer Service team who will advise.
You can now return item(s) in COS stores in The Netherlands for a refund. Simply bring your e-receipt or the delivery note and the item(s) you wish to return to the store. Please note, items purchased on hm.com cannot be refunded or exchanged in COS stores.
