Alternative dispute resolution (ADR) for EU residents
This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with COS.
What is ADR?
ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.
ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.
How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.
Обща помирителна комисия към Комисия за защита на потребителите със седалище град София*
пл. Славейков 4 А
София, 1000
Bulgaria
* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr
COS is part of the H & M Group and has its registered office in Stockholm
H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN
Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@COS.com
Phone: 0770930730 Calls cost: Geographic
How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.
Ceská obchodní inspekce*
Stepanska 15
Praha, 12000
Czech Republic
https://www.coi.cz
* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr
COS is part of the H & M Group and has its registered office in Stockholm
H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN
Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@COS.com
Phone: 0770930730 Calls cost: Geographic
How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.
Tarbijavaidluste Komisjon*
Rahukohtu 2
Tallinn, 10130
Estland
http://www.tarbijakaitseamet.ee
* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr
COS is part of the H & M Group and has its registered office in Stockholm
H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN
Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@COS.com
Phone: 0770930730 Calls cost: Geographic
How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.
Kuluttajariitalautakunta*
Hämeentie 3, PL 306
Helsinki, 00531
Finland
http://www.kuluttajariita.fi/fi
* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr
COS is part of the H & M Group and has its registered office in Stockholm
H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN
Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@cosstores.com
Phone: 0770930730 Calls cost: Geographic
How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.
Hungary
Budapesti Békélteto Testület*
Krisztina krt. 99.
Budapest, 1016
Hungary
http://bekeltet.hu
* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr
COS is part of the H & M Group and has its registered office in Stockholm
H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN
Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@COS.com
Phone: 0770930730 Calls cost: Geographic
How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.
Patērētāju tiesību aizsardzības centrs (Patērētāju strīdu risināšanas komisija)*
Brivibas iela 55
Rīga, LV-1010
http://www.ptac.gov.lv
* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr
COS is part of the H & M Group and has its registered office in Stockholm
H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN
Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@COS.com
Phone: 0770930730 Calls cost: Geographic
How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.
Patērētāju tiesību aizsardzības centrs (Patērētāju strīdu risināšanas komisija)*
Brivibas iela 55
Rīga, LV-1010
http://www.ptac.gov.lv
* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr
COS is part of the H & M Group and has its registered office in Stockholm
H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN
Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@COS.com
Phone: 0770930730 Calls cost: Geographic
How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.
Autoritatea Națională pentru Protecția Consumatorilor
Bulevardul Aviatorilor nr. 72, sector 1, Bucureşti,
011865, România
* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr
COS is part of the H & M Group and has its registered office in Stockholm
H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN
Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@COS.com
Phone: 0770930730 Calls cost: Geographic
How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.
Spolocnost ochrany spotrebitelov (S.O.S) Poprad*
Bajkalská 2335/3
Poprad, 05801
Slovakia
http://www.sospotrebitelov.sk
* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr
COS is part of the H & M Group and has its registered office in Stockholm
H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN
Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@COS.com
Phone: 0770930730 Calls cost: Geographic
How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.
Evropski center za reševanje sporov
Tomsiceva ulica 6
Ljubljana, 1000
Slovenia
http://www.ecdr.si
* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr
COS is part of the H & M Group and has its registered office in Stockholm
H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN
Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@COS.com
Phone: 0770930730 Calls cost: Geographic
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