1. General

1.1         

Welcome to our terms and conditions. Please read them carefully and consider them before making a purchase, as they establish what you can expect from us and what we expect from you. When we say "us", "we" or "COS", we mean COS through H&M Hennes & Mauritz Pty Ltd.

1.2

These terms and conditions apply when you place an order with us via the website www.cos.com, our mobile application, or via telephone (from now on referred to as the "Online Store").

1.3

By placing your order you agree to be bound by these terms and conditions, or the "Terms" as we will call them from now on. Therefore, please make sure you have read and understood them before ordering.

1.4

To place an order you must have the right to enter into agreements, meaning that you must be at least 18 years old and not be under guardianship. You must also have a valid email address in Australia.

1.5

You may not place an order for corporate, commercial or self-employed activities. We do not issue commercial VAT invoices for corporate use.

1.6

We have the right to amend these Terms, but the Terms that you approve at the time of your purchase will always apply for that particular purchase. Any changes made will be included in the latest published version of the Terms in the Online Store. Changes to the Terms will be effective from the time you accept the Terms, i.e. in connection with you making a new purchase. This means that we might and probably will change our Terms every now and again, so keep on visiting this page to stay up to date.

2. Prices and delivery charges

2.1         

The prices displayed in the Online Store include the statutory value added tax, but do not include delivery charge. In the checkout view, the total cost for your purchase including delivery charge will be displayed.

2.2

Please note that prices in the Online Store can differ from prices in our physical stores.

2.3

The cost for delivery is shown in the checkout view, where available delivery options are presented. Our standard delivery fee is $7.95. You can also find more information here. The delivery options available to you depend on your delivery address and ordered items. If we are unable to deliver your order in full and must make more than one delivery, you will only be charged for the single delivery.

2.4

We may from time to time offer promotions, discount codes, gifts and other offers. Such offers are valid only for the period specified in connection with such offers and on the terms directly associated with them. Offers cannot be combined with other discounts unless expressly stated otherwise in the Online Store. You need to fill in the discount code for the offer before completing the purchase in order to use the offer.

3. Ordering

3.1

This is how you place an order. You collect the items you wish to order in your shopping bag using the "Add to bag" button. In the shopping bag view, you can review your order and remove any item you have changed your mind about before proceeding to the checkout. When you place your order by clicking the "Pay Purchase" button, you are making a binding offer to purchase the items in the shopping bag. Depending on your selected payment method, further steps may be required to finalise your payment.

3.2

On receipt of your order, we will send you an automatic email confirmation that your order has been placed. Please note that a placed order is an offer and does not constitute a binding contract until the order has been approved by us. If we approve your order, we will send you a shipping confirmation email that includes all relevant information about your order and its delivery. The shipping confirmation email is our approval of your order and the conclusion of our contract.

3.3

For various reasons, we may not be able to approve your order. We reserve the right to not approve your order for any 3.3.a. operational, 3.3.b. legal, or 3.3.c. commercial reason. For example, this could be the case if the item you ordered is defect and we have no more items in stock, or in case we suspect that items are being ordered for commercial reselling purposes. If we are unable to approve your order, we will let you know at the earliest opportunity after the automatic email confirmation has been sent, but naturally before we approve your order and send you the shipping confirmation.

3.4

If we have already received payment for an order that is not approved by us, we will attempt to refund the applicable amount using the same method you used to make the payment. If alternative arrangements are necessary for any reason, we will contact you to settle the refund.

3.5

An order must total at least $1 after deduction of vouchers or discounts to be processed.

4. Payment        

You can pay for your goods in various ways as set out below. Depending on the payment method you choose, additional costs and terms may apply.

4.1 Credit or debit card 

You can enter your payment details at the time you place your order using a valid credit or debit card (American Express, VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. COS reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks

4.2 Paypal

When paying by PayPal, COS reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. COS reserves the right to deny any purchase.

4.3 Klarna

You can also use the payment service provided by Klarna. Please note that Klarna's terms and conditions and privacy policy presented to you in the check out will apply as applicable.

4.4 Gift Card

Gift cards can be spent in any COS store within the country of purchase, excluding concession stores. Gift cards cannot currently be used online. To check the validity or balance of your Gift card, please contact your local store here

4.3 Other

Please note that we do not accept cash or cheques.

You will receive your receipt in the shipping confirmation e-mail.

COS reserves the right to assign or pledge to third parties any claim for payment which have arisen in connection with the purchasing of goods via the Online Store.

5. Delivery

5.1

In the checkout view, before placing your order, you will be informed of the delivery options available to your specified delivery address, including the estimated delivery time following our approval of your order and the cost for each option. You can also find more information here https://www.cos.com/en-au/customer-service/delivery-methods. If we approve your order, you will receive a shipping confirmation email containing all relevant information about your order and chosen delivery option.

5.2

Even though we do our very best to deliver within the communicated time frame, delivery may sometimes take longer due to unexpected events. If your order does not arrive by the estimated time of delivery, please contact Customer Service and they will try their best to help you.

5.3

If your order cannot be delivered after several attempts, or if your order remains uncollected at the pick-up point after several reminders have been sent, we have the right to charge you the cost of returning the order to you.

6.  Returns

6.1

You have the right to return any or all items in your order for any reason at all, by notifying us and returning the items within 30 days after your receipt of the order.

You can return your items in several different ways.

Preferably, you can use the pre-printed return form that is included in your parcel upon delivery. Please fill in and place the return form as well as the item you wish to return in the parcel you received it in, attach the pre-printed shipping label, and drop off the parcel at a designated drop off point or schedule a home collect via your courier. 

Alternatively, you can notify us of your wish to make a return by sending an email to Customer Service at customerservice.au@hm.com, or, fill in and submit to us the standard form issued by your local Consumer Rights Authority. After that, you place the item you wish to return in the parcel you received it in, attach the pre-printed shipping label, and drop off the parcel at a designated drop off point or schedule a home collect via your courier.

If you want to arrange for the return of your item in alternative manner, please contact Customer Service at customerservice.au@hm.com. Depending on your delivery address, there may be further return alternatives. For more information about available options, please click here.

6.2

When notifying us, you may choose to use the following optional template, but it is not required:

To H&M H&M Hennes & Mauritz Pty Ltd. I hereby give notice that I withdraw from my contract of sale of the following goods (insert order number), received on (insert date). Kind regards, (insert your name, address and date)."

6.3

Please include the correct and complete item in the parcel, otherwise we cannot process your return. We want to highlight that you can only return items purchased in the Online Store - you cannot include items purchased in our physical stores in the parcel. If you do not have a parcel or pre-printed shipping label, please contact customerservice.au@hm.com to ensure that your item is returned to the correct address, otherwise we cannot process your return.

6.4

If you choose to make a return, we will refund you the order value and the cost of delivery. You will however be charged for the cost of the return, amounting to $ 7.95. Please note that if you have chosen a more expensive delivery option than standard delivery, only an amount equal to the cost of standard delivery will be refunded. Furthermore, should you choose to keep certain items and only return parts of your order, the delivery cost will not be refunded.

6.5

The refund will be made to the same payment method you used to place the order. We aim to make the refund as soon as possible and at the latest within 14 days of us receiving the items back or you providing evidence of having sent back the items. If you have not received your refund within 10 days, please contact Customer Service and we will help you.

6.6

We will give you a full refund for any returned item provided that it is returned in the same condition as it was in upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than to try the item on) and the value of the item has been reduced, we have a right to make a deduction on your refund with an amount corresponding to the diminished value of the item. So, treat your products with care please.

6.7

The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed, such as certain underwear, swimwear, piercing jewellery, face masks, beauty products and cosmetics.

7. Defects

7.1

According to applicable consumer protection legislation, all products must be free from defects, meaning that they shall conform with the contract of sale, be fit for purpose, and perform like any other products of the same type. Please submit your complaint to us if this is not the case, we're happy to help.

7.2

We will, depending on the item, relevant defect and your request, offer to repair or replace the item with a new one for any item deemed defective. If this is impossible or would generate disproportionate costs, we will offer you a price reduction or refund depending on your preference.

7.3

If an item you have received is defective and you notice the defect within 30 days after your receipt of the item, you may choose to follow the instructions in section 6 (Returns). Please indicate that the item was defect in the return form or in your communication with Customer Service.

8. Our Liability

8.1

All reasonable efforts are made to ensure that information in our Online Store is accurate, complete, and current. Despite our best efforts, information may occasionally be inaccurate, incomplete or out of date. We are not bound by any such information if you realised or should have realised that the information was inaccurate, incomplete or out of date.

8.2

We do our best to accurately display and describe the attributes of our products in the Online Store regarding measurements, composition and colours. However, the colour you may see depends on your device. Our measurements are only approximate values to better estimate the model or fit of that specific item. It is not a guarantee of the actual measurements of the item you receive since the final measurements may vary depending on the material used in its production. If you are not satisfied with the item you ordered, you may return the item. Please see section 6 (Returns).

8.3

In case of an event beyond our control occurs, and which we are not able to reasonably overcome or anticipate, we will no longer have an obligation to fulfil our contract with you. Such an event might include government action or omission, new legislation, labour law conflict, war or danger of war, major disturbance of public order, sabotage, extreme weather conditions, fire, explosion, pandemic, epidemic, virus, and natural disasters. If any of these events occur, we are not obliged to compensate you for any damages. Please note that you as a consumer always have the right to cancel your purchase under any such circumstances.

9. Complaints and dispute resolution

9.1

If you have a complaint regarding any of our products or services, please let us know by contacting Customer Service at customerservice.au@hm.com.

9.2

We adhere to applicable alternative local dispute resolution mechanisms for the settlement of potential customer complaints.

9.3

We adhere to applicable mandatory consumer protection legislation and we have no intention of excluding or restricting such rights you may have through these Terms.

10. Severance

If any clause in these Terms is found to be unenforceable for any reason, this will not affect the enforceability of any other clause in these Terms.

11. Company Information

H&M Hennes & Mauritz Pty Ltd

Registered office: Level 13, 55 Market Street Sydney NSW AUSTRALIA 200

VAT no: 83160056548

ABN: 83 160 056 548

Contact Details: Customer Service

Email: customerservice.au@hm.com

Phone: 1300-401 300 (local call rate applies)

Win a Wardrobe Competition - Terms and Conditions 

Information on how to enter and the prizes form part of these Terms and Conditions.  

1.

Participation in this promotion is deemed acceptance of these Terms and Conditions.  

2.

The Promoter is COS through Collection of Style ABN 83 160 056 548   of Level 13, 55 Market Street, Sydney NSW 2000, telephone +61430721136.  Both COS and Collection of Style are part of the H&M Group.  

3.

Entry is only open to Australian residents aged 18 years or older.   

4.

Employees and other personnel (and their immediate families) of the H&M Group and its related entities are ineligible to enter.  

5.

The promotion commences 12:00AM AEDT on [Thursday, 6th], November, 2025 and ends 11:59PM AEDT on [Sunday, 7], December, 2025 (Promotion Period).

6.

The promotion is for the chance to win a COS wardrobe valued up to AUD $1000 (inclusive of GST). The winner can choose from the following prize options: (A) two AUD $500 in-store gift card OR (B) AUD $1000 (inclusive of GST) in COS clothing available for purchase on the COS website https://www.cos.com/en-au/.

7.

To enter the promotion, entrants must sign up as a new subscriber to the Promoter’s email list during the Promotional Period. To sign-up, visit https://www.cos.com/en-au/newslettersubscribe, follow the prompts, and input the requested details.  

8.

By entering this competition, the entrant confirms they meet the eligible entry requirements.  

9.

Only one entry permitted per person.  

10.

This is a game of chance. All entries will be drawn randomly on [12/12/2025] at Level 13, 55 Market Street, Sydney NSW 2000. The judges may draw additional reserve entries, and record them in order, in case of an invalid entry or ineligible entrant. This promotion will not be drawn publicly.  

11.

The winner will be notified by email and must confirm the Prize within fourteen (14) calendar days of notification. If for any reason a winner does not confirm the prize by this time, the Prize will be forfeited.  

12.

Once the Prize is claimed, for option (A), the two AUD$500 gift card will be dispatched to the winner and their usage will be bound by the terms and conditions applicable to COS gift cards. For option (B), once the Prize is claimed, the winner will be given [7] calendar days to select up to AUD $1000 (inclusive of GST) in value of COS brand products on the website     https://www.cos.com/en-au/and inform the Promoter of their selection. The Promoter will validate the ability of the selection and will ship the items to the winner subject to stock and size availability. 

13.

The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.  

14.

The Promoter expressly reserves the right to resolve any discrepancies, disputes or otherwise unforeseen circumstances as it deems fit, and the Promoter’s decision will be final and binding upon every person who enters. No correspondence will be entered into. The promoter expressly reserves the right to change or alter these Terms and Conditions at any time. 

15.

Prizes are not transferable, exchangeable, or redeemable for cash. Each Prize must be taken as offered. No modifications or exchanges will be possible, except as set out in these Terms and Conditions. For option (A), exchanges may be made in COS Australia physical stores, in line with COS’s standard gift card terms. For option (B), no exchanges will be possible once items are selected and dispatched. The clause does not set out to limit any rights under the Australian Consumer Law.  

16.

If for any reason the winner does not take the prize (or an element of the prize) at the time stipulated by the Promoter, then the prize (or that element of the prize) will be forfeited and will not be redeemable for cash.  

17.

The Promoter shall not be responsible for any entries that are not received or are otherwise interfered with due to problems with the internet or telecommunications services. Automated entry software or spamming that allows an entrant to enter multiple times is prohibited and all entries submitted by that entrant will be deemed invalid. 

18.

If this promotion is not capable of running as planned due to any reason, including unauthorised intervention, fraud, or any other causes beyond the control of the Promoter, which corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter  reserves the right (subject to any applicable law) in its sole discretion to cancel the promotion or to disqualify any individual who has tampered with the entry process. 

19.

The Promoter accepts no liability for any loss, damages or disappointment arising from entering the promotion or in any other way relating to the promotion, except for any liability which cannot be excluded by law. 

20.

The Promoter collects personal information ("PI") in order to conduct the promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at https://www2.hm.com/en_au/customer-service/legal-and-privacy/privacy-link.html.html and in addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. The Privacy Policy also contains information about how entrants may opt out, access, update or correct their PI, how entrants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All entries become the property of the Promoter.