REFUNDS
Please note, a $25 return fee will be deducted from your refund should you choose to use the pre-paid label included with your order.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
If you haven't received your return or refund confirmation from us, please get in touch here.
FREQUENTLY ASKED QUESTIONS
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Visit UPS website to book your return and print out a return label and schedule a pick up
3. Each order you return will cost 25 $. This cost also applies per order if returning multiple orders in one parcel. This will be deducted from the refund that you will receive.
4. Await your Return Confirmation email, which we will send when we have processed your return. Please note, it can take up to 14 days to receive and complete your return. Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
How do I get replacement returns note/label?
Simply click here to print another. Remember to fill in all your order details.
To print a returns label, please visit UPS.
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