HOW TO RETURN ITEMS
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Visit UPS website to book your return and print out a return label and schedule a pick up
3. Each order you return will cost 25 $. This cost also applies per order if returning multiple orders in one parcel. This will be deducted from the refund that you will receive.
4. Await your Return Confirmation email, which we will send when we have processed your return. Please note, it can take up to 14 days to receive and complete your return. Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
How do I get replacement returns note/label?
If you need a replacement returns note, you can find this here.
To print a returns label, please visit UPS.
Need further information regarding returns?
Read more in our FAQ here.
FREQUENTLY ASKED QUESTIONS
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Please note that items purchased online cannot currently be refunded or exchanged in any of our stores.
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