REFUNDS
Please allow 7 business days from the time we receive your return for it to be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer. Once we have processed the return, you will receive a return confirmation email.
Return approval is at the discretion of our operations team and COS reserves the right to deny any return that does not comply with our policy. Denied returns will be shipped back to the customer.
If you haven't received your return or refund confirmation from us, please contact customer service.
GIFT CARDS
If you return items paid for with a COS gift card, you will be issued a new e-gift card with an updated balance via email.
If you pay using a COS gift card and an additional payment method, we will first refund your additional payment method in full and then place the remaining balance on a COS e-gift card.
Example: You've made a purchase totaling $100, paying $25 with a COS e-gift card and $75 with a credit card. If you later return $80 worth of items, we will refund $75 to your credit card and $5 as a new COS e-gift card.
PAYPAL
Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
FREQUENTLY ASKED QUESTIONS ABOUT RETURNS
If something isn’t quite right, you have 30 days from the purchase date to return any full-price item(s) and 14 days from the delivery date to return any sale item(s) that are not marked 'Final Sale' for a full refund to the original payment method for the order. We ask that items are returned clean, unworn and have all their tags on.
A $7 return fee will be deducted from your refund should you choose to use the prepaid label included with your order.
We ask that items are returned clean, unworn and have all their tags on. Once your return has been received and processed, you’ll be sent a confirmation email to let you know.
Please note that we do not currently offer exchanges.
Please allow 7 business days from the time we receive your return for it to be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer. Once we have processed the return, you will receive a return confirmation email.
Return approval is at the discretion of our operations team and COS reserves the right to deny any return that does not comply with our policy. Denied returns will be shipped back to the customer.
If you need a replacement returns note, you can find this here. If you are missing the self-adhesive return label from your parcel, please contact customer service.
Yes. You can return item(s) purchased online to our stores free of charge in the United States.
To return your item(s), simply bring your email order confirmation or the packing slip and the piece(s) you wish to return to your local store.
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