PROCESSING A RETURN

If something isn’t quite right, you have 30 days from the purchase date to return any full-price item(s) and 14 days from the delivery date to return any sale item(s) that are not marked 'Final Sale' for a full refund to the original payment method for the order. We ask that items are returned clean, unworn and have all their tags on.

A $5 return fee will be deducted from your refund should you choose to use the prepaid label included with your order. Return fees are processed per order, not per prepaid shipping label. Please reach out to customer service to waive one of the return fees if you choose to return multiple orders using one prepaid label.

We ask that items are returned clean, unworn and have all their tags on. Once your return has been received and processed, you’ll be sent a confirmation email to let you know.

Please note that we do not currently offer exchanges.

Please allow 7 business days from the time we receive your return for it to be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer. Once we have processed the return, you will receive a return confirmation email.

Return approval is at the discretion of our operations team and COS reserves the right to deny any return that does not comply with our policy. Denied returns will be shipped back to the customer.

If you need a replacement return form, you can find it here. If you are in need of a return label, please contact customer service. 

Yes. You can return item(s) purchased online to our stores free of charge in the United States.

To return your item(s), simply bring your email order confirmation or the packing slip and the piece(s) you wish to return to your local store.