HOW TO RETURN ITEMS
Return Instructions
Domestic only
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
3. Attach the pre-paid UPS label and parcel over the prior delivery information. Using the label provided will guarantee a refund in the event of loss during delivery to our warehouse.
4. Drop off your package at a UPS Drop Box or the UPS Store. Contact UPS to find your nearest UPS drop-off location (1.800.PICK-UPS/1.800.742.5877 or at www.ups.com) You can also leave the package at your place of employment if you have a UPS pick-up there. If a pick-up is scheduled with the UPS customer service, the customer must pay the pick-up cost.
5. Once your package reaches us, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
A $5 return fee will be deducted from your refund should you choose to use the prepaid label included with your order. Return fees are processed per order, not per prepaid shipping label. Please reach out to customer service to waive one of the return fees if you choose to return multiple orders using one prepaid label.
All returns must be shipped from the same location they were purchased from, and this information is only valid for US orders.
Need a new return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new return label?
Contact our customer service team who will send you a new one.
Exchanges
If you would like to exchange your online purchase, please return the item(s) you wish to exchange and place a new order on our site. You can also exchange items at your local store.
Final Sale Policy
Merchandise purchased online at a discount of 60% off or more is considered Final Sale. Items purchased as Final Sale are not eligible for return, exchange or credit without exception and merchandise is sold as is.
Shipping Errors & Defective Product
In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will accept it for a full refund. COS will provide a prepaid UPS shipping label to facilitate returns within the U.S. To receive your shipping label and arrange to replace your product, please contact customer service.
Items Purchased At Other Locations
We do not accept returns of garments purchased in store, at other online stores, marketplace or any other site selling COS merchandise through our online returns service.
Need further information regarding returns?
Read our full return policy here.
RETURN RESTRICTIONS - DANGEROUS GOODS
While our fragrances and candles are tested to ensure that they are safe to use, some contain flammable substances and therefore have special transportation requirements and rules for returns. Please follow these steps:
1. The item must be packed in a box with the LQ Dangerous goods label attached – if you use the original box, then the label is already attached. If you use a different box or the label is damaged, you must print and attach a new one.
2. Fill the box with paper or another filler to ensure the product is secured.
3. Follow the COS returns procedure on your packing slip.
Please be aware that if your original order contained multiple items and are returning an item that isn’t dangerous, you must remove the LQ Dangerous goods label from the packaging.
FREQUENTLY ASKED QUESTIONS ABOUT RETURNS
Please allow 7 business days from the time we receive your return for it to be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer. Once we have processed the return, you will receive a return confirmation email.
Return approval is at the discretion of our operations team and COS reserves the right to deny any return that does not comply with our policy. Denied returns will be shipped back to the customer.
If you need a replacement return form, you can find it here. If you are in need of a return label, please contact customer service.
Yes. You can return item(s) purchased online to our stores free of charge in the United States.
To return your item(s), simply bring your email order confirmation or the packing slip and the piece(s) you wish to return to your local store.
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