HOW TO RETURN ITEMS

If something isn’t quite right, you can post your purchases back to us.  

Please note that items bought online cannot be refunded or exchanged in any of our stores. 

How to return: 

1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form. 

2. Attach your pre-paid label to the parcel and drop off at your nearest Posten parcel shop. 

3. Posten will provide you with a drop-off receipt to track your parcel's progress.. 

4. Await your Return Confirmation email, which we will send when we have processed your return.  

Return with Instabox 

If returning with Instabox, book your return here or click the link in Instabox tracking link. 

Please note, it can take up to 14 days to receive and complete your return.   

Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.