HOW TO RETURN ITEMS
We hope you will love everything that you order from us but if something isn't quite right, you have 30 days to send it back to us. Sale items must be returned within 14 days.
We will refund the purchase price, minus a 35 NOK processing fee, using the payment method you chose within 14 days of your return.
ONLINE PURCHASES
1. Proceed to 'Request a return' to process your return via the return portal.
2. Ensure your return form is included in your parcel. If you need a new form, please click here and fill in your order details.
3. You can find detailed instructions in the returns portal, or from the options below.
Right of withdrawal
Under EU consumer protection law, you have the right to withdraw from your contract. This means you can cancel all or part of your purchase within 14 days of receiving your order, for any reason, unless a statutory exception applies.
We offer a 30-day return policy for items purchased at full price, for sale items a 14-day return policy applies. In both cases, the return period begins on the day you receive your order.
How to exercise your right of withdrawal
You can let us know you wish to withdraw in a clear and straightforward way using any of the following options:
Use the withdrawal/return function in your online account.
Complete and submit the return form included with your order.
If you need more support, you can contact our Customer Service team via email or your preferred channel.
Returning your items
Once you’ve notified us of your withdrawal:
Please return the items without undue delay using the prepaid return label included in your package.
You may combine items from multiple orders in one parcel; however, return costs are applied per order, not per parcel.
Damaged or faulty items
If you receive a damaged or defective item, please indicate this clearly when submitting your withdrawal or return request so we can assist you as quickly as possible.
Refunds
Refunds are processed within 14 days of receiving your returned items or proof of return.
We will issue your refund using the same payment method used for your original purchase.
Return Options
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest Posten parcel shop.
3. Posten will provide you with a drop-off receipt to track your parcel's progress..
4. Await your Return Confirmation email, which we will send when we have processed your return.
If returning with Instabox, book your return here or click the link in Instabox tracking link.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
1. Register your return in the Royal Mail return portal.
2. Arrange a home collection or drop off at a Post Office. You do not need to print a label for either option.
3. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.
Express orders that have been delivered by UPS must be returned via UPS only.
1. Register your return here to create a return label.
2. Then choose to drop your return off at UPS Access Point or request a home collection.
Orders must be returned via UPS only.
1. Register your return here to create a return label.
2. Then choose to drop your return off at UPS Access Point or request a home collection.
FREQUENTLY ASKED QUESTIONS ABOUT RETURNS
Click here to print the form. Please include all the details of your order.
Contact our Customer Service team who will advise.
Please note that items purchased online cannot currently be refunded or exchanged in any of our stores.
