ONLINE PURCHASES

1. Proceed to 'Request a return' to process your return via the return portal.

2. Ensure your return form is included in your parcel. If you need a new form, please click here and fill in your order details.

3. You can find detailed instructions in the returns portal, or from the options below.

If returning with Instabox, book your return here or click the link in Instabox tracking link. 

Alternatively, attach your pre-paid label to the parcel and drop off at your nearest Posten parcel shop. Posten will provide you with a drop-off receipt to track your parcel's progress.