Register a Return

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Returns Overview

How to return items

Processing a return

Returns to COS stores

Refunds

Gift Returns

You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.

When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!

If you need a new return label, please click here.

If you need a new return slip, please click here.

FREQUENTLY ASKED QUESTIONS ABOUT RETURNS

You can choose to return your parcel with DHL or DPD, by using the return label you have in your parcel:

We provide you with a multicarrier label, which means that with the return label included in the parcel, you can choose to return either with DHL or DPD

You will receive a return tracking number so you can follow the status of your return

If you need a new return label, you can create a new one here .

Please note that if you create a new return label using the link above, you will only be able to make your return using the DHL service

Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.                                                                                       

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Make up and skincare products cannot be returned for hygiene reasons.

Underwear, bodies and pierced jewellery cannot be returned unless faulty, and swimwear must have the hygiene strip.

We do not accept returns of garments purchased in store through our online returns service. However, if you were unable to return your item during a temporary store closure, we will extend our returns policy to 45 days from when your local store has reopened. For updated information on opening times, head to our store locator.

Returns take a maximum of 14 days to reach our warehouse and be processed for a refund. Once this has been done, you’ll receive a return confirmation email to let you know. If you haven’t received confirmation after 14 days, please contact customer service here with your proof of return and a list of the items returned.

If you need a replacement returns note, you can find this here. If you are missing the self-adhesive return label, please click here.