HOW TO RETURN ITEMS

If something isn’t quite right, you can post your purchases back to us. A return shipping fee of €3 will be deducted from your refund if you return your online order. 

If you need a new return slip, please click here.

Return Options For Germany

DHL / DPD

Choose between DHL or DPD using the return label included in the parcel.

Find your nearest DHL or DPD drop off point, to scan and drop off your parcel.

You will receive a receipt and a tracking number for the return. Please keep your receipt for the return shipment until it reaches us. 

New Return Label 

Please note that you can only return your parcel with DHL if you create a new return label.

1. Create a new return label here.

2. QR code - show the code on your mobile phone, and a label will then be printed for you at the drop off point.

3. A PDF label - print the label at home and fix it to your parcel. Find your nearest DHL drop off point to scan and drop off your parcel. 

4. You will receive a receipt and a tracking number for the return. Please keep your receipt for the return shipment until it reaches us. 

Restrictions

While our fragrances and candles are tested to ensure that they are safe to use, some contain flammable substances and therefore have special transportation requirements and rules for returns. Please follow these steps:

1.   The item must be unopened and packed in a box with the LQ Dangerous goods label attached – if you use the original box, then the label is already attached. If you use a different box or the label is damaged, you must print and attach a new one.  

2.   Fill the box with paper or another filler to ensure the product is secured.  

3.   Follow the COS returns procedure on your delivery note.  

Please be aware that if your original order contained multiple items and are returning an item that isn’t dangerous, you must remove the LQ Dangerous goods label from the packaging.