Contact us

We love to hear from you, so if you’d like to get in touch about your online order, our stores or current collections, our team is here and ready to help. Our customer service is provided in German.   

The quickest way to reach us is by calling us on 0800 8006606.

You can also chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.   

We are open: 

Phone:
Monday - Friday: 08:00 – 18:00 CET

Saturday: 09:00 – 17:00 CET

Sunday: Closed

Holidays: 09:00 – 17:00 CET

Chat:

Monday - Friday 8:00 - 19:55 CET

Saturday:  9:00 - 17:00 CET

Sunday: Closed

Holidays: 9:00 - 17:00 CET

The fastest way to get an answer to your question is through our phone or chat channels. Alternatively, you can also contact us via email. Our team is ready to assist you quickly and efficiently.

If you need to contact one of our stores directly, you can find all the details in our Store Locator.

Personal Data Requests 

Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact our Data Protection Officer, please include ""DPO"" as the subject line.