REGISTER A RETURN
ONLINE PURCHASES
1. Proceed to 'Request a return' to process your return via the return portal.
2. Ensure your return form is included in your parcel. If you need a new form, please click here and fill in your order details.
3. You can find detailed instructions in the returns portal, or from the options below.
To register a return, please log in to our returns portal with your order number (found in your order confirmation email) and postcode. Then just let us know which items you want to return and the reason for returning.
FREQUENTLY ASKED QUESTIONS ABOUT RETURNS
If something isn’t quite right, you can return your parcel to us. We ask that items are returned clean, unworn and have all their tags on. To view detailed instructions for your country, please click here. Once your return has been received and processed, you’ll be sent a confirmation email to let you know. Please note that we do not offer an exchange service.
Returns take a maximum of 14 days to reach our warehouse and be processed for a refund. Once this has been done, you’ll receive a return confirmation email to let you know. If you haven’t received confirmation after 14 days, please contact customer service here with your proof of return and a list of the items returned.
If you need a replacement returns note, you can find this here. If you need a new return label, this can be easily requested via the DPD return portal. Please click on 'Bring to pick up shop' to find Luxemburg in the country overview.
Please note that items bought online currently cannot be refunded or exchanged in any of our stores. To view detailed instructions for your country, please click here.
