REFUNDS
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
If you haven't received your return or refund confirmation from us, please get in touch here. If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
AFTERPAY
Once your refund has been processed, it will be issued to your Nominated Payment Source.
CARD PAYMENT KLARNA
Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PAYPAL
Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
FREQUENTLY ASKED QUESTIONS ABOUT RETURNS
If something isn’t quite right, you can return your parcel to us. We ask that items are returned clean, unworn and have all their tags on. To view detailed instructions for your country, please click here. Once your return has been received and processed, you’ll be sent a confirmation email to let you know. Please note that we do not offer an exchange service.
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
If you need a replacement returns note, you can find this here. If you are missing the self-adhesive return label from your parcel, please contact customer service.
Please note that items bought online currently cannot be refunded or exchanged in any of our stores. To view detailed instructions for your country, please click here.
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