ONLINE PURCHASES

1. Proceed to 'Request a return' to process your return via the return portal.

2. Ensure your return form is included in your parcel. If you need a new form, please click here and fill in your order details.

3. You can find detailed instructions in the returns portal, or from the options below.

Postnord  Attach your pre-paid Postnord to the parcel and drop off at your nearest Postnord.  

Budbee  If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.   

Budbee box  Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here. 

If the package is too large, you will be able to book a pick-up of the return at your home.