Returns
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have up to thirty (30) days from the purchase date to return your item(s) for a full refund to the original payment method for the order.
All items must be unused, unworn and have their original tags attached. All items must be returned with the original delivery note.
When trying on footwear, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box (shoe boxes cannot be used as shipping boxes).
For hygiene reasons, undergarments, and pierced jewelry cannot be returned or exchanged unless faulty. All swimwear and bodysuits must still have the hygiene strip intact.
COS does not accept price adjustments.
Please read more here about our online returns in-store policy
Please allow 7 business days from the time we receive your return for it to be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer. Once we have processed the return, you will receive a return confirmation email.
Return approval is at the discretion of our operations team and COS reserves the right to deny any return that does not comply with our policy. Denied returns will be shipped back to the customer.
Exchanges
If you would like to exchange your online purchase, please return the item you wish to exchange and place a new order on our site.
Final Sale Policy
Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is.
Merchandise purchased online at a discount of 60% off or more, is Final Sale and may not be returned.
All personalized or altered items are considered Final Sale and cannot be returned.
Shipping Errors & Defective Product
In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund. COS will provide a prepaid UPS shipping label to facilitate returns within the U.S. To receive your shipping label and arrange to replace your product, please contact our Customer Service at +1 855 842 1818.
Items Purchased At Other Locations
COS Items purchased at other online stores, marketplace or any other site selling COS merchandise may not be returned to COS.
Return Instructions (Domestic only)
How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
3. Attach the pre-paid UPS label and parcel over the prior delivery information. Using the label provided will guarantee a refund in the event of loss during delivery to our warehouse.
4. Drop off your package at a UPS Drop Box or the UPS Store. Contact UPS to find your nearest UPS drop-off location (1.800.PICK-UPS/1.800.742.5877 or at www.ups.com) You can also leave the package at your place of employment if you have a UPS pick-up there. If a pick-up is scheduled with the UPS customer service, the customer must pay the pick-up cost.
5. Once your package reaches us, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
All returns must be shipped from the same location they were purchased from, and this information is only valid for US orders.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here