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Our returns are easy. We hope you will love everything that you order from us but if something isn’t quite right, you have up to thirty (30) days from the purchase date to return any full-price item(s) and up to fourteen (14) days from the purchase date to return any sale item(s) that are not marked 'FINAL SALE' for a full refund to the original payment method for the order.

Repeated returns
At COS, we offer a flexible returns policy to ensure you receive an unrivaled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.