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You can find out more information for your country on our delivery information and returns & refunds pages.

Please check our store locator for up to date opening times.

We love to hear from you, so if you’d like to get in touch about your online order, our stores or current collections, our team is here and ready to help.

If you have a question about your payment, please get in touch with Klarna.  

The quickest way to reach us is by calling our German, French and Italian speaking team on +41 43 508 2111.

We are open:
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 - 13:00 CET
Holidays: 09:00 – 17:00 CET

If you need you contact us outside of our opening hours, you can email our German speaking team or French speaking team or Italian speaking team. If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.