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You can find out more information for your country on our delivery information and returns & refunds pages.

The safety of our customers and COS staff members worldwide is our highest priority. We are closely monitoring updates in order to act quickly and following advice from the World Health Organisation and local authorities.

Please check our store locator for up to date opening times.

We love to hear from you, so if you’d like to get in touch about your online order, our stores or current collections, our team is here and ready to help.

If you have a question about your payment, please get in touch with Klarna.

Our Customer service is provided in English.

The quickest way to reach us is by calling us on +46 844 682 600

You can also write to us customerservice.international@cos.com

We are open: 
Weekdays: 9am– 4am CET
Weekends: 10am - 4amCET 

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

Web call: For instant help, you can call us for free through your internet connection.

By clicking this button you will leave our website and start the web application of our service provider. You can close the new browser window at any time to cancel the call and return to the COS website.

PAYMENT

For questions regarding your payment, please contact Klarna or PayPal

DELIVERY

For questions about your delivery, please contact customer service.

IMPORT DUTIES AND TAX FEES

For questions about the above, please contact your local UPS.