We hope you will love everything that you order from us but if something isn't quite right, you have 30 days to send it back to us.
We will refund you by the same method you used to pay, within 14 days of your return. We ask that items are returned clean, unworn and have all their tags on.
Underwear, bodies and pierced jewellery cannot be returned unless faulty, and swimwear must have the hygiene strip.
Please note, we do not accept returns for online orders in store. We also do not accept returns of garments purchased in store through our online returns service. For updated information on store opening times, head to our store locator.
Repeated returns
At COS, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.