Customer Service Brexit FAQ

For deliveries to the Republic of Ireland, there will be no changes to the delivery options available. We’ll still offer standard and express options for you to choose from.

For deliveries to England, Scotland and Wales, we will offer standard delivery options only. For now, it isn’t possible for us to provide express delivery.

We will offer standard home delivery to Northern Ireland with UPS. You can read more about your delivery options here.

The timeframe for delivery to England, Scotland, Wales, Northern Ireland and the Republic of Ireland is now 6-9 business days for standard services. We’ll always let you know of any changes to our delivery times, either at the checkout or on our Delivery Information page.

No, our shipping costs will stay the same. We still offer free standard shipping on orders over £90.

There are no changes to the way you make a return to us from England, Scotland, Wales and the Republic of Ireland. You can find the full instructions here.

For customers in Northern Ireland, we will start delivering with UPS from the 29th December. If your order is delivered by UPS, you can drop it off at a UPS Access Point or arrange a collection. Find the full instructions here. If your parcel was delivered with Hermes, please make your return with Hermes or Royal Mail. More information can be found here.

Don’t worry, returning to us remains free and easy.

At present, customers will not be charged any additional duty costs on their orders or returns.